My server broke, can anyone help?
As a regular IRC user, I’ve seen this message many times. I’ve also seen the hateful responses these intrusions generate. IRC is an older communication form (relative to the Internet), mostly inhabited by those who’ve used it for decades, and are set in their ways.
IRC is also where you’ll find large communities of people all interested in specific topics, usually tech-related. If you’re an expert on MySQL, Ubuntu Linux, Python, etc, you’re most likely found in #TOPIC on at least one IRC network.
Which is why there are newcomers everyday, logging on to seek the wisdom of these software gurus. If you’re one of them, this post is for you; the IRC amateur who’s venturing to Freenode or OFTC for the first time to ask for some much-needed help.
Continue reading “How to ask for help on IRC”
Because of how many great open-source projects have empty readme files.
Because I like open-source software, but I’m not a developer. Even when projects are documented, it’s written for other developers. The assumed level of knowledge is that of the person who wrote it. I think like a user, not a dev.
Because when beginners enter issues on GitHub, they’re met with scorn instead of compassion. And when answers are given, the goal seems to be to give as little information as possible, and make the user chase down the real answer from clues and hints.
Because I hate being told “RTFM“. If I’m asking, I’ve already read the man page. The problem is, a man page generally only lists the options, and briefly explains what they are. Not how to use them, or why you would want to.
I’m a technical writer because I want to use great software without having to know how it was built in order to use it. Because the high learning curve associated with Linux comes in part because its users hoard their knowledge, and belittle those asking for a helping hand.
I’m a technical writer because I want everyone to be able to use the software they want.
Are you a technical writer? If so, why do you do it?